Lucas Erber
Technical Writer & Operations Support
About Me
Hi, I’m Lucas. I operate at the intersection of technical execution and clear communication. With a background rooted in Information Technology and hands-on field experience, I specialize in dissecting complex systems and translating them into clear, actionable solutions—whether that’s through robust documentation, high-level troubleshooting, or rigorous quality control. Currently, I handle a multi-faceted role where I oversee technical writing, quality assurance, and client correspondence. I don’t just write about how things work; I actively test the hardware, troubleshoot technical issues for B2B clients, and ensure that every product leaving the floor meets strict quality and engineering standards. Beyond the technical rack and documentation layouts, I’m usually capturing the world through a camera lens—whether tracking a story on Super 8 film, experimenting with vintage photography, or heading out for a weekend off-grid. I thrive in roles where I can wear multiple hats, solve practical problems, and keep critical systems running smoothly.
Certifications
Fortinet Certified Associate in Cybersecurity
(Formerly NSE3)
Obtained: December 2024
Experience
Technical Writer & Operations Support
Jodon Inc • Ann Arbor, MI • May 2026- Present
In this multi-faceted role, I bridge the gap between technical execution and client communication by authoring comprehensive product documentation, managing high-level B2B correspondence and remote troubleshooting, and performing hands-on quality control inspections on precision equipment.
- Technical Documentation: Author and maintain comprehensive user guides, manuals, and technical documentation for precision instrumentation.
- Quality Control: Conduct rigorous quality control inspections on hardware and manufacturing assemblies to ensure compliance with engineering standards.
- Safely powering down and removing legacy gear, ensuring data-bearing devices are handled securely.
- Technical Support & Correspondence: Manage core business-to-business email communications, translating complex technical issues into clear solutions and providing remote troubleshooting support for clients.
Network Technician (Contractor)
CTC Technologies Inc • Remote • July 2025 - May 2026
Operate as a primary technical lead for diverse networking projects, maintaining professional autonomy and accountability while delivering results for domestic and international cross-functional teams.
- Precision Installation of servers, switches, and UPS units according to specific rack elevation diagrams.
- Patching fiber and copper (Cat6) following strict labeling standards to ensure the remote networking teams can identify every port.
- Safely powering down and removing legacy gear, ensuring data-bearing devices are handled securely.
- Capturing high-resolution photos of final rack configurations, labeling schemes, and cable management while generating detailed site reports to verify that all physical installations meet the client’s technical specifications.
Network Technician
CTC Technologies Inc • Ann Arbor, MI • June 2024 - July 2025
Managed and configured FortiGate firewalls for multiple customers, ensuring robust network security and optimal performance. Spearheaded a Network Access Control (NAC) project for one of the company's largest accounts.
- Provided technical support for critical network components, including switches, firewalls, and VPNs, to ensure 24/7 connectivity
- Assisted cabling team with Ethernet infrastructure setup
IT Intern
NSK Corporation • Ann Arbor, MI • May 2023 - August 2023
Supported IT operations through machine imaging, Active Directory management, and technical support.
- Conducted machine imaging for onboarding new team members
- Managed Active Directory comprehensive cleanup project
- Handled team member tickets and walk-up requests with precision
Sales Associate
Menards • Mount Pleasant, MI • May 2018 - May 2024
Provided excellent customer service while developing strong communication and problem-solving skills.
- Handled customers needs and concerns
- Trained new associates
Projects
Network Access Control (NAC) Implementation
August 2024 - Present
Collected and analyzed data from over 20 job sites nationwide, ensuring accurate and effective implementation of NAC solutions. Coordinated with cross-functional teams to design and deploy NAC policies.
Impact: Improved network access control and reduced security risks across multiple locations
Skills
Technical
Software
Professional
Education
Bachelor of Science in Information Technology
Central Michigan University • Mount Pleasant, MI
August 2020 - May 2024
Strong Academic Training in: